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Website and Content

This website www.partyhirelondon.co.uk is a trading name of the Christian Faversham Group. All goods therein are offered under the express understanding that the items shown are only available whilst not out on hire. Hire estimates are given 24hrs a day via this website. To secure hire items please confirm your booking with a deposit or full payment at your earliest opportunity.

"Our company is committed to eliminating the five most common bacteria; Salmonella, Listeria, E coli 0157, Campylobacter and Clostridium perfingens, which can be present on hired catering items as a result of poor hygiene, inadequate high temperature commercial dishwashers, or cross contamination."

Deposit

Catering, equipment hire, marquee hire, and staff supply are booked on the strict understanding that a deposit is required in advance to allocate and book you order. Remaining balances are due two weeks prior to the event. Any outstanding balances after the event will attract a late payment surcharge of 2.95% per month or part thereof.

A deposit of the order value is required to confirm your order and will be returned within 10 - 14 working days of return of the hired items. Please ensure you have booked cleaning service if required. Alternatively ensure that hired items have been cleaned properly prior to returning back to Party Hire London. If hired items are contaminated on return, then a cleaning charge will be deducted from your deposit.

The deposit is doubled for Hire items that customers wish to collect, any damaged whilst on hire should be claimed via their "Goods in Transit" insurance or similar.

Washing Up Service

It is essential that all hire items reach customers in a hygienic and clean condition. Cleaning charges are mandatory. Cleaning charges are charged based on the assumption that bulk food waste is removed from china, cutlery, glasses, etc. Cutlery and silverware must be washed or rinsed after use. Under no circumstances should scourers or abrasives be used on any hired equipment. Aluminium parts or hire items will become permanently damaged if washed in commercial or domestic dishwashers. Linen must only be washed by a commercial laundry, pressed and bagged prior to return. Washing up Service charge is clearly marked on your invoice. All linen come with an information sheet on how to shake out of all div debris in order for the laundry to process cleaning and ironing. Charges of ten pounds per divcloth if divcloths are returned with loose debris, decoration material, wet or mouldy. In the worst cases of damage divcloths replacement cost will be charged. It is assumed that hire equipment is used once during the hire period. Multiple uses over a weekend or week hire period will attract further cleaning charges if items are returned in an obvious condition of continual use without periodic cleaning or wiping down. Contamination to any hire equipment by paint, fossil fuels, chemicals, adhesives, tapes, dyes, liquid paraffin, waxes, polishes, or significant amounts of mud, sand, soil, or fire extinguisher powder will necessitate extra cleaning charges commensurate with time taken to reinstate hire items back to their original condition.

Delivery & Collection

Delivery and collection services are NOT included in the Hire Charge set out on this website. A subsidised delivery and or collection charge is a subsidised calculation depending on distance, weight, access, and number of vehicles required. Delivery services are from door to door and based on our driver having unencumbered access to a convenient ground floor location on firm ground. An extra charge will be made if hired items have to be carried over any distance greater than 10 metres. Delivery drivers do not, and will not carry hired items up or down stairs. Hirers should ensure that they or their representatives are at the delivery address to receive the delivery.

Wasted journeys deriving from non attendance will be charged a second delivery or collection. Deliveries to third parties or unoccupied premises are made entirely at the hirer's risk and will not be delivered unless authorisation is received in writing, fax or e–mail. In the case of Collection, all goods should be checked by the hirer, re–boxed as appropriate, as was delivered, ready for immediate kerbside loading. Hire contracts that have to be re–boxed, re–packaged or suffer breakages as a result of bad packing result in charges for labour and or losses being applied to the deferred deposit. Please ensure that the delivery ticket given the recipient is passed on to the person dealing with the collection.

Delivery & Collection quotes are given for multi–drop subsidised delivery rounds in advance of customer event dates. Multi–drop deliveries normally 08.00hrs – 20.00hrs (between those times) and stand firm for a period of 72 hours from date of quote. As the event date approaches our vehicle delivery fleet and multi–drop availability reduces. An order is only complete when the final balance is paid, normally two weeks before the event. Late confirmations and late payments render all hire contracts Pending. A Pending status means that an order is not picked, packed, or programmed into our delivery schedule, therefore multi–drop delivery quotes become null and void after 72hrs and revert back to 'at cost' (not subsidised) from whichever depot can satisfy that stock demand or provide a delivery driver and delivery vehicle.

Timed Deliveries of hired equipment is subject to traffic network conditions. Drivers will load your order and make a direct journey as opposed to a multi–drop load. Time Deliveries cannot be refunded due to traffic hold ups if the driver left in plenty of time i.e. Google slowest travel time plus one third minutes. Alternatively you can book a narrower delivery slot which means the driver may well arrive earlier. Out of hours delivery charges outside Mon – Fri 08.00hrs – 20.00hrs can be found as a line item on the website which is in charged addition to our normal delivery prices. Delivery to the hirer or their agent is secondary confirmation of a hire period starting, no claims for delayed delivery, and no claims for refunds can be accepted after delivery has been executed.

Delivery and collection is strictly to or from a ground floor location within 10 metres of the unloading or loading point. Any alteration of those arrangements are without agreement with the Hire Company and will be deemed strictly as a Contract made between the individual driver, Courier Company, or Removal Company for which the Hirer should compensate. The Hire Company can recommend various removal companies whom are experts at installing and de–rigging hire items in and out of buildings, up and down stairs.

Outside Catering Equipment Hire is offered on the Express Condition that equipment is available for collection the working day following the event date or working day whichever the most convenient. We will in the first instance contact the telephone numbers given prior to the hire period. Please ensure that your contact telephone numbers are answered. We will telephone you and advise that our driver is en route, not to arrange a time convenient to the hirer to accept or hand over a hire contrct. If access to collecting the hired equipment is denied, blocked, or impassable, a second collection journey will be automatically charged, and or waiting time charged to your deferred deposit. It is assumed that delivery and collection addresses have unrestricted access. If parking or loading restrictions are in place I/we agree to advise the hire company in the comments box in the online quote form prior to entering into the hire contract. Any parking tickets issued to vehicles whilst executing a delivery or collection to those addresses will be charged against the deferred deposit. Any subsequent collection and delivery arrangements must be made in writing and confirmed by our office.

All deliveries and collections that result in off highway encounters without notice, access problems due to mud, un–cleared snow or ice, traffic clogged access roads, cluttered paths or alleyways, above or below ground floor levels, up or down steps, additional time over 15 delivery/unloading minutes are charged at £18.75 per quarter hour of part thereof for the first hour, in addition to our standard delivery and collection rates previously quoted, and £35 per hour thereafter. If a porter service or removal contractor is hired we assume unless otherwise advised that all routes to deliver or collect via basements, staircases, or steps are easily and safely negotiable. Resulting delays incur £18.75 per quarter hour of part thereof in addition to your porter hire for both driver, porter, or removal or crew contractor for the first hour and £35.00 per hour thereafter.

Foster and Delfield refrigeration and freezer units must not be switched on for at least 12 hours after delivery. Failure to leave a fridge standing switched off will result in irreversible damage which will be deducted from the deposit. Any fridge or freezer unit tilted more than 45 degrees from their normal operating position will often cause irreversible damage which will result in extensive repairs which will be invoiced post hire.

Clients that wish to collect from our main distribution warehouse should note the automated deposit calculation is based on careful transport being provided by the hire company. The automated deposit may be doubled to cover any losses or damage.

Multiple hire contracts for the same event or same customer require a deferred deposit for each ticket, proforma or invoice or quote number. Each deferred deposit amount will be pooled together to cover all hire items and made available to charge any losses from either, both or multiple hire contracts.

Hire period – 72 hour maximum – Definition

The 72hr hire period is the maximum time hire equipment can be held in possession on a standard hire. A standard hire primarily covers the Event Day part of the delivery day and part of the collection day. You may pre–book and pay for an Extended Hire period if you are using the hire items for more than one day. Failure to request and remunerate an extension of hire strictly limits the hire company's liability to the single event hire day recorded on the hire contract.

Hire goods will be available for the collection or delivery by us (if delivery is booked) up to 24hrs before the event day as entered on your hire document. All hired goods must be returned (if collected by the hirer) no later than one working day after your event day. If we deliver and collect, hired goods they must be available for collection the next working day (or earlier) following the event day entered on your hire documents. An extra charge of thirty five percent per day or part, or a second collection charge will be made if goods are returned late or not available by 08.00am the next working day following your event. The 72 hour maximum hire period starts at the point the van is loaded for delivery the day prior to the event day.

72hr hire periods cover up to 3 days including the picking day, delivery day, event day, and collection day. A week hire is a working week Monday – Friday 5 days, i.e. 1.5 times the 72hr hire cost. 7 day hire periods are charged at 1.7 times the 72hr hire cost, a consecutive 10 day hire is 2 x the 72hr period hire cost unless the 10 day hire period includes 2 weekends which then is calculated a 3 times

All hired items, including cardboard or plastic packing containers remain the property of Outside Catering Hire and are on load during the possession period. Damaged, missing, or destroyed packing containers will be charged at replacement cost, plus delivery, plus vat.

Extended hire costs will be charged to your debit or credit card either on the first day of the extended hire or when hire items are returned or collected.

The hirer is responsible for the safe keeping of all hired items from the time of delivery, until returned to the custody of Outside Catering Hire. Wooden or fabric items must not be stored in damp or wet conditions. Tarpaulins and bungy straps are available for hire if wooden items are likely to become damaged or affected by the elements.

Damage or breakages to hired items must be returned and will be charged for separately at replacement cost. The hirer will be notified of any breakages excluded from the ADW or missing items once all hired items have been checked in at the Outside Catering Hire warehouse. Substitute items will NOT be accepted. Hire items damaged or broken as a result of not packing correctly in the original packing (including items that are bubble wrapped) will be charged the replacement cost plus vat.

The hirer shall fully indemnify Outside Catering Hire in respect of all claims by any person whatsoever (including the hirer, his servants, agents or employees ) for death or personal injury or damage to property caused by, in conjunction with, or arising out of the use of hired items and in respect of all costs and charges arising under statute or common law or otherwise.

Linen hire charge excludes the cost of professional laundry services. Linen must be completely dry before returning. Linen can be ruined by mildew if left damp or wet. Damage by mildew, cigarettes, candle burns or hot cooking utensils will be charged to the hirer at replacement cost for each item.

Bank Holiday Collections

Collections post Bank Holidays are strictly provided subject to availability unless "Timed Collections" are booked and paid in advance. We aim to collect hire contracts on the first or second working day following a Bank Holiday. The ability to collect hire contracts Post Bank Holiday depend on driver's hours, traffic congestion, road works and road closures. No claims for inconvenience will be considered for post Bank Holiday collections or any other collection or delivery.

Engineer Support & Fryers

Engineer support is available prior to event day, on the event day, and during an invoiced extended hire period. Please ensure that any appliances, plugs, regulators, taps, switches, doors, shelves delivered to site are checked on arrival or as soon as practicably possible. Each and every item dispatched is tested for normal operation prior to loading thus avoiding any inconvenience on the event day. Those clients that hire fryers should be aware that various safety devices are fitted by manufacturers to avoid ignition of the cooking medium. Different oils and shortenings have varying "smoke points". Manufacturers limit the risk of ignition of those mediums by fitting high temperature safety devices which cut out around 200 degrees centigrade. For continuous fryer use customers are advised to set the factory fitted thermostat in conjunction with an accurate temperature probe. Please note that there may be a temperature 'spread' of up to 20 degrees between the fryer thermostat switching and the final resting temperature. You should continue to check the fryer medium for 1 – 2 minutes to see what the final resting temperature is. Different design fryers 3 tube, 4 tube, single element, double element all have a different temperature 'spread'. The maximum temperature we recommend is 180 centigrade.

Kitchen Equipment Install

All quotes are given on the strict understanding that Plug In or Connect to all incoming (gas, water, electric) and outgoing (ventilation or foul water) utility services are available locally to the install site within a maximum distance of 25 metres . Room or marquee sizes must be disclosed in advance of each build. Any delays in build or break down caused by other trades or contractors working in the same area, or access or egress delays from deliveries or collections will be charged at £50.00 per hour outside the M25 and £75.00 per hour per person inside the M25. The cost of bringing services to within 25 metres will be charged as a supplementary charge. All electrical, gas and water connections are strictly the responsibility of the hirer unless specific certification is requested in writing and the work is signed off. Water supplies and containers are solely for the purpose of wash up or cooking with boiling water. Branded 15 litre podiv water containers can be ordered in advance of an install. Parking meter feeding and or obtaining Parking Permits is the responsibility of the client and or our principles. All charges for parking, clamping or towing will be charged back. If any venue, marquee, kitchen, or room has vermin, pests, spores, damp, or dust, the client will deal with or reimburse treatment or equipment required to eliminate the same.

Use of Equipment

The onus is on the hirer or their agent to have sufficient knowledge in the use and connection of equipment that is being hired. You must ensure that you have the necessary skills and knowledge in the operation of all electrical and LPG appliances. We cannot accept any claims for hiring of incorrect equipment or the lack of knowledge in its use. We do not engage as event organisers and do not run a chef's training school. Any advice given is solely and strictly an opinion of a member of staff which cannot, and will not form any part of any contract or invitation to hire.

Hire period

Goods will be available for the collection or delivery by us (if delivery is booked) up to 48hrs before the event and must be returned (or collected if booked) no later than one day after. For weekend events, hired goods will be available on Thursday/Friday and must be returned without fail on the following Monday. An extra charge of 35% per day will be made if goods are returned after the due day or date.

All hired items, including cardboard or plastic packing containers remain the property of Party Hire London. Damaged, missing, or destroyed packing containers will be charged at a minimum of £5.00 per packaging item against the deposit.

The hirer is responsible for the safe keeping of all hired items from the time of delivery, until returned to the custody of Party Hire London. Wooden or fabric items must not be stored in damp or wet conditions. Tarpaulins and bungy straps are available for hire if you think wooden items are likely to become damaged or affected by the elements.

Damage or breakages to hired items will be charged for separately at replacement cost. The hirer will be notified of any breakages excluded from the ADW or missing items once all hired items have been checked in at the Party Hire London warehouse. Substitute items will NOT be accepted. Hire items damaged or broken as a result of not packing correctly in the original boxes will be charged the replacement cost plus and administration charge of twenty five pounds..

The hirer shall fully indemnify Party Hire London in respect of all claims by any person whatsoever (including the hirer, his servants, agents or employees ) for death or personal injury or damage to property caused by, in conjunction with, or arising out of the use of hired items and in respect of all costs and charges arising under statute or common law or otherwise.

Linen hire charge excludes the cost of professional laundry services. Linen must be completely dry before returning. Linen can be ruined by mildew if left damp or wet. Damage by mildew, cigarettes, candle burns or hot cooking utensils will be charged to the hirer at replacement cost for each item.

Alterations & Changes

Orders and quotes that are processed and subsequently booked are accepted on the understanding that any changes or alterations may have to be Fast Tracked through our workload if alterations are required within 7 working days of the event day. Any discounted quote or advance booking that requires altering will be subject to the current prices on the website.

Stock Availability

Vast stocks of hire equipment are available from our own inventory across several warehouses over the UK. Orders are processed on our current availability as dictated by Inspire or TSS Software Solutions. If hire items are lost, damaged, stolen, or delayed we will endeavour to replenish our stocks to satisfy pre-booked orders. On the rare occasion that stock is unobtainable the nearest substitution will be delivered.

Loss, Theft or Negligence

If a hire item has been lost, stolen or damaged the Hirer agrees to reimburse the Hire Company on production of a replacement cost invoice. Extended hire charges accumulate until the replacement item costs have been discharged in full. If the hire payment has been paid by card payment the hire customer agrees to replace the missing items by the same method without the necessity for further authorisation. An administration charge of twenty five pounds plus vat will be charged against deposits for arranging replacement of lost, stolen, vandalised, or hire items damaged as a result of negligence. Missing items that are subsequently recovered post event which require a collection will attract a charge of thirty five pounds plus one pound per mile one way travelled.

Hire of Staff

Staff (Chefs, Supervisors and Front of House) are only hired if ordered within 4 weeks of an event, and in conjuction with Catering Equipment Hire or Group Catering Services. We can not accept last minute requests for hired staff.

ADW

An Accidental Damage Waiver (ADW) is applied automatically to each proforma invoice and quote to cover slight and incidental damage to the majority of 2,000 hired items during the execution of picking, loading, delivery, during customers use, during the execution of the transport of a collection, and unloading by our driver. But excluding lead crystal glassware, burn holes, heat or freezing damage caused by neglect or power outage, all electronic or audio visual equipment, heat damage or cuts to fabrics, damage to aluminium hire items, or aluminium parts, all hired items transported by customers own onward transport or movement by porters, contamination by candle wax, coloured dyes, chewing gum, broken plastic or resin furniture legs, wooden divs, wood chair legs, or china or glass items larger than 10 inches or 250mm in length, breadth or circumference. ADW is also applied in case of accidental breakages of drinking glasses, (excluding lead crystal, white china tea pots, coffee pots), chipped china, and general wear and tear of hired items delivered and collected by our agent's or own transport or movement. ADW does not cover damage or loss during customers own transport or movement of hire equipment further than a ten metres kerbside delivery. Any and all broken hired items must be returned or replacement value will be deducted from your deferred deposit. There is a maximum limit on breakages of drinking glasses of one per glass transport jack, all crystal is excluded. ADW does not cover negligence, water damage, seawater or sand contamination, equipment damage from movement with gas bottles fitted/inside, heat or frost damage, or damage from cleaning with scourers or chemicals, misuse of electrical or gas powered catering equipment, or damage caused by leaving or using hired equipment outside during inclement or windy weather conditions. It is the hirer's responsibility to ensure that equipment used outside in any weather conditions are safe and secure. Our hire charges represent a fraction of the value of the hired goods. Replacement items are "new for old" and not "indemnity". Please ensure that hire items which are used in conjunction with water i.e. dishwashers, combination ovens and similar items are not left in sub–zero temperatures otherwise damage to pumps and pipes will occur rendering them defective and in need of spares and engineer call out, none of which are covered by ADW. In simple terms ADW is included to avoid charging hire customers replacement items, expensive parts, stainless steel panels, and or labour charges to reinstate hire equipment to its pre–damage condition. The most common situations are damage and dents to stainless steel doors and panels, chipped china, chipped glasses, broken glasses and general failure due to fair wear and tear or genuine losses. Historically avoidable breakages occur as a result of not repackaging divware as received, i.e. glasses not "slopped out" and turned upside down in their transporting jacks. China plates, tea pots, coffee pots, tea cups, coffee cups, bowls, saucers, jugs, and glasses stacked on top of each other vertically will break during transportation. Linen hire charge excludes the cost of professional laundry services. Linen must be completely dry before returning. Linen can be ruined by mildew if left damp or wet. Linen and other items damaged by mildew, cigarettes, candle burns or hot cooking utensils will be charged to the hirer at replacement cost for each item.

Please note how equipment is delivered, the reverse packaging should be the same as delivered. If you have any doubts our customer service will be pleased to answer any questions.

Damaged Hire Items – Festivals & Group Events

Any hire items damaged by onward transport from our kerbside delivery by the hirer or their agent, or after collection by a third party vehicle will be invoiced at replacement cost or repair cost whichever the most economical. Movement of hire items by machine, crane, forklift, trailer, tractor, 4 x 4, aeroplane or any other mechanical steam or fuel driven device should be covered by the hirer’s insurance or their agent’s insurance policy. Damage caused by movement of third party vehicles or persons will be charged at replacement cost or repair whichever the most economical option.

Description of Service or Hire

The contract, proforma, estimate, or invoice description is absolute and may not be overridden by any previous conversations or requests not listed, noted or entered in the same document. There is no labour time included in any hire item cost under any circumstances. Addition time required to carry out any Hirer’s requests omitted from the document is chargeable at between twenty five pounds per hour and seventy five pounds per hour per person dependant on the time of day and day of week. Deliveries and Collections that fall outside our advertised parameters will be charged at the same rates including travel time.

Payment

The FULL order price must be paid prior to delivery. Payment can be made by credit card, debit card, or cheque payable to "Christian Faversham Group" 10 days prior to hire day or bank transfer (details on request) 5 days prior to hire day. Monies owed from temporary or pre-arranged credit accounts must be paid within 30 days of invoice date. Failure to clear a credit account within 30 days from date of invoice will attract a late payment surcharge of 2.95% per month or part thereof.

In the event of default of payment, the hirer will be charged 2.95% per month and required to pay all costs incurred in respect of recovery - including solicitors and any other legal fees that may be accrued.

Force Majeure

We cannot accept liability or pay compensation where the "performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure" Such events may include but are not limited to war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear activity, wet or windy weather conditions, fire, or any events outside our control".

Cancellation Rights

• Between 9 and 21 days of the original event date you will be subject to a cancellation charge of 50% of the total invoice.
• Less than 10 days of the original event date will be subject to a cancellation charge of 100% of the total invoice.

Liquid Propane Gas (LPG) bottles, jerry cans full of diesel Diesel, Kerosene or Petrol are supplied and invoiced on the strict understanding that any returned fuel is credited at half the invoiced price. Any devices that are delivered with fuel in their on board tanks but not initially invoiced will be charged Post Event on a Pay as you Go basis. Current energy prices are available on our website by searching fuel, gas, petrol, or diesel.

Updates & Changes

• Once your order is confirmed via a deposit we can add to your order subject to stock availability up to 14 days prior to event date.
• Less than 14 days a new hire quote is required either via online quoting, Contact Us page or via telephone.
• Between 31 and 15 days prior to the original event date you will be subject to a charge of 50% for any items removed.
• Less than 14 days prior the original event date will be subject to a charge of 100% of any of items removed.

Complaints Procedure

Our approach to complaints is simple, in that our objective is 'satisfied customers'. If you have any reason for complaint, about our products, services, website, in fact anything to do with Party Hire London, then we hope you will contact us. We will respond to you as soon as possible. Any missing, faulty, or broken items must be reported immediately either by phone, text, or email, within 12 hours of delivery. Our aim is a top-class service so any help you, as a customer, can give us to improve would be gratefully received. All complaints will be dealt with in the strictest confidence.

Photo Disclaimer

Photographs shown are the best match available for our inventory. Actual items may not be identical to images.

 

Telephone calls may be recorded for training and security purposes